Shipping policy
At Kassturi Candles, we take care to ensure your order reaches you safely and on time. Please review our shipping guidelines below.
Order Processing
-
All orders are processed within 2–4 business days (excluding weekends and public holidays) after payment is confirmed.
-
You will receive a confirmation email once your order has been shipped, along with tracking details (where available).
Shipping Rates & Delivery Times
-
Shipping charges will be calculated and displayed at checkout.
-
Estimated delivery times vary by location:
-
Within India: 5–10 business days
-
International Orders (if applicable): Delivery times vary by destination and may be subject to customs processing.
-
Please note: Delivery timelines are estimates and may vary due to factors outside our control (e.g., courier delays, customs, or weather conditions).
Delivery
-
Once the order has been handed over to the shipping carrier, risk of loss passes to you.
-
Please ensure that your shipping details are accurate. Kassturi Candles is not responsible for packages lost due to incorrect addresses provided at checkout.
Shipping Restrictions
-
We currently ship candles only to locations where shipping carriers allow safe transport of such items.
-
We do not ship to P.O. boxes or military addresses at this time.
International Orders (if applicable)
-
Customs duties, taxes, and import fees may apply for international deliveries. These charges are the responsibility of the customer.
-
Kassturi Candles is not liable for delays due to customs clearance.
Damaged or Lost Packages
-
If your order arrives damaged, please contact us immediately at kassturicandles@gmail.com with photos of the product and packaging.
-
If your package is lost in transit, reach out to us and we’ll help coordinate with the shipping carrier.
Contact Us
For any shipping-related questions, please reach out:
kassturicandles@gmail.com